Blazeo Ops Portal
The internal operations application of Blazeo's Customer Operations team.
What this application does
The Blazeo Ops Portal is a private, internal web application operated by Blazeo. Blazeo provides live chat, voice answering and lead-capture services to businesses. This application is the system its Customer Operations staff use to run the work behind those services.
It covers four areas of that work:
- Onboarding — recording a new customer's order, tracking the account through setup to go-live, and holding the paperwork for it.
- Account setup — the build checklists and provisioning steps that get a customer's service configured and live.
- Retention — logging accounts at risk of cancelling, recording cancellations, and the follow-up with the customer.
- Reporting — the operational reporting Blazeo's managers use to run these teams.
Who uses it
Access is limited to Blazeo employees and to contractors engaged by Blazeo, each of whom must be individually granted an account by an administrator. It is not a consumer product and it is not available to the public or to Blazeo's customers. Signing in with a Google account that has not been granted access does not grant any access to data.
What Google account data it uses, and why
-
Sending email on your behalf (
gmail.send) — the application sends operational notifications for the person using it: telling a colleague that an order needs review, notifying a customer's account manager that their account is at risk, and confirming with a customer that their service is live. These are sent from the signed-in staff member's own address so the recipient can reply to a person. The application only ever sends mail; it cannot read, search or delete anything in a mailbox. -
Files this application creates in Google Drive
(
drive.file) — customer paperwork attached to an order is filed into a Drive folder the application creates for that order. This permission reaches only files and folders created by this application, and files the user explicitly picks to attach. It cannot see anything else in a user's Drive.
Google account data is used only to carry out these tasks for the signed-in staff member. It is never sold, and it is never transferred to a third party except where required to provide these features or to comply with the law.
Who operates it
Blazeo. Questions about this application or about access to it can be sent to daniel.robles@blazeo.com.